VIVIO LIGHTING SHIPPING POLICY
Last updated: June 7, 2026
This Shipping Policy applies to orders placed through viviolighting.com.
Shipping area
We currently ship only within the United States unless we expressly agree otherwise in writing. Some products may be unavailable for certain destinations due to carrier, manufacturer, size, weight, or delivery restrictions.
Shipping timeframes
Shipping typically takes between 3 and 5 business days after the order is processed, depending on product availability, carrier service, delivery location, and whether the product ships from VIVIO Lighting, a warehouse, supplier, or manufacturer. Delivery dates are estimates unless expressly stated otherwise.
Shipping rates
Shipping charges, when applicable, are calculated and displayed at checkout or included in your quote or order confirmation.
Shipment confirmation and tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order ships. Tracking may take up to 24 hours to become active.
Backorders and delays
Backorder dates and manufacturer lead times are estimates and may change. If an item is delayed, we will use reasonable efforts to notify you. If required by law, we will provide cancellation, refund, or delay-consent options.
Small package deliveries
For smaller UPS or FedEx deliveries damaged in transit, contact VIVIO Lighting immediately instead of refusing the package. If damages are reported within 7 days, we can file or assist with a claim and work to resolve the issue. Replacements or refunds may be hindered or denied if defective or damaged merchandise is not reported within 2 business days of receipt. Save all packaging materials and damaged goods.
Large package and freight deliveries
Immediate inspection is especially important when receiving large items such as chandeliers, large pendants, and glass items from common freight carriers. Note any damage on the bill of lading or delivery receipt when you sign for delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not note visible damage may assume responsibility if merchandise is later found damaged.
If the product itself appears significantly damaged, you may refuse delivery. Notify VIVIO Lighting immediately so we can anticipate the return and work toward repair or replacement.
Refused deliveries
Do not refuse delivery of non-damaged goods. Refused delivery of non-damaged goods may result in restocking fees, round-trip shipping charges, carrier fees, loss of product, and loss of refund eligibility.
Incorrect addresses and delivery issues
You are responsible for providing a complete and accurate delivery address and for being available for delivery appointments when required. We are not responsible for delays, fees, or losses caused by incorrect addresses, missed delivery appointments, failed delivery attempts, or carrier access issues.
Cancellation after shipment
Once an order has shipped, it cannot be canceled, rerouted, or redirected unless we agree in writing and the carrier or manufacturer allows the change. If you want to return the item, follow the Return and Refund Policy.
Returns
Returns are governed by our Return and Refund Policy.
Questions
Call 1-833-438-8256 or email billing@viviolighting.com for shipping questions.
